Terms of Purchase for LeCreaset

Welcome to LeCreaset. By placing an order with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Order Placement

  • All orders are subject to acceptance by LeCreaset. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
  • Upon placing an order, you will receive an order confirmation email with details of your purchase. This confirmation does not constitute acceptance of your order; acceptance occurs when your order is shipped.

2. Pricing and Payment

  • All prices listed on our website are in USD (United States Dollars) and include applicable taxes (where required by law).
  • We accept major credit cards, debit cards, and other payment methods as specified at checkout. By providing payment information, you warrant that you are authorized to use the payment method and that the information provided is accurate.
  • Payment is processed at the time of order placement. If payment is declined, your order will not be processed.

3. Shipping

  • Processing Time: Orders are typically processed and shipped within 1–3 business days after payment confirmation.
  • Delivery Time: Estimated delivery time is 6–12 business days from the date of shipment. Delivery times are estimates and may be affected by factors beyond our control (e.g., customs delays, weather, postal service disruptions).
  • Shipping Costs: We offer free global shipping on all orders, with no minimum purchase required.
  • Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.

4. Returns and Refunds

  • Return Policy: We accept returns of unused, undamaged items in their original packaging within 60 days of delivery. Items that have been used, damaged, or altered may not be eligible for return.
  • Return Process: To initiate a return, contact our customer service team at [email protected] with your order number and reason for return. We will provide instructions for returning the item.
  • Refunds: Upon receipt and inspection of the returned item (to confirm it meets our return criteria), we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used for the purchase.
  • Exceptions: Customized items or items marked as “final sale” are not eligible for return or refund.

5. Product Information

  • We strive to provide accurate descriptions, images, and pricing for all products. However, we reserve the right to correct errors in pricing or product information at any time, even after an order has been placed. If a pricing error is identified and your order has been processed, we will contact you to offer a refund or adjust the order accordingly.
  • Colors and dimensions of products may vary slightly from images due to lighting, screen resolution, or manufacturing tolerances.

6. Limitation of Liability

  • LeCreaset shall not be liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products, including but not limited to delays in delivery, loss or damage to items during shipping, or dissatisfaction with products. Our liability is limited to the purchase price of the product(s) in question.

7. Contact Us

For questions regarding these Terms of Purchase, please contact us at [email protected].

Thank you for shopping with LeCreaset!