Shipping Policy for LeCreaset​

Thank you for choosing LeCreaset. This Shipping Policy outlines the details of our order processing, delivery timelines, and related services to help you understand how your purchases are shipped. By placing an order with us, you agree to the terms below.​

1. Order Processing​

  • Processing Time: All orders are processed within 1–3 business days after payment confirmation. Processing time does not include weekends or holidays.​
  • Order Verification: We may contact you to verify order details (such as shipping address or payment information) before processing, which could slightly delay the processing time.​
  • Order Cancellations: If you need to cancel an order, please contact us immediately at [email protected]. We can only cancel orders that have not yet been shipped; once shipped, cancellations are no longer possible, and you will need to follow our return policy.​

2. Delivery Timelines​

  • Estimated Delivery Time: After your order is shipped, the estimated delivery time is 6–12 business days. This timeline applies to all destinations worldwide and is calculated from the date of shipment.​
  • Factors Affecting Delivery: While we strive to meet these estimates, delivery times may be extended due to unforeseen circumstances, including but not limited to customs clearance delays, weather conditions, postal service disruptions, or high-volume shipping periods (e.g., holidays). LeCreaset is not liable for delays caused by these external factors.​

3. Shipping Costs​

  • Free Global Shipping: We offer free shipping on all orders worldwide, with no minimum purchase required. This includes standard shipping to any country or region.​
  • No Additional Fees: The price you see at checkout (in USD) is the total amount you pay; there are no hidden shipping charges, import duties, or taxes added at delivery (note: some countries may impose local customs duties, which are the responsibility of the recipient).​

4. Shipping Methods​

  • We partner with reliable international shipping carriers to ensure your orders are delivered safely. The specific carrier used may vary based on the destination and package size, but all shipments include tracking information.​
  • Tracking Your Order: Once your order is shipped, you will receive an email with a tracking number and a link to monitor the shipment’s progress. You can also check the tracking status by logging into your account on our website (if you created one during checkout).​

5. Shipping Address​

  • Accuracy of Address: It is your responsibility to provide a complete and accurate shipping address. We are not liable for orders delivered to incorrect addresses due to customer error.​
  • Address Changes: If you need to change the shipping address after placing an order, please contact us at [email protected] within 24 hours of order placement. We cannot guarantee address changes once the order has entered the shipping process.​
  • Undeliverable Packages: If a package is returned to us as undeliverable (e.g., invalid address, recipient unavailable), we will contact you to arrange for re-shipment. Additional shipping costs may apply for re-shipment, unless the issue is due to our error.​

6. Shipment Issues​

  • Lost or Damaged Packages: If your package is marked as delivered but you have not received it, or if it arrives damaged, please contact us at [email protected] within 7 days of the estimated delivery date. Include your order number and photos of the packaging (if damaged) for assistance. We will work with the carrier to investigate and resolve the issue promptly.​
  • Customs Clearance: For international shipments, packages may be subject to customs inspection, which can cause delays. Recipients are responsible for complying with local customs regulations; LeCreaset is not liable for packages held or confiscated by customs.​

7. Contact Us​

If you have any questions about our shipping policy or need assistance with your order, please reach out to our customer service team at [email protected].​