Refund Policy for LeCreaset
At LeCreaset, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and procedures for returns, refunds, and exchanges to ensure a smooth experience. By making a purchase, you agree to the terms below.
1. Eligibility for Returns
- Timeframe: We accept returns of items within 60 days from the date of delivery. Items returned after this period will not be eligible for a refund.
- Condition of Items: To qualify for a refund, items must be unused, undamaged, and in their original packaging with all tags, labels, and accessories intact. Items that have been used, altered, damaged, or show signs of wear (e.g., seasoned cast iron cookware, scratched drinkware) may not be accepted.
- Exceptions: Customized products, limited-edition items, or items marked as “final sale” are non-refundable and cannot be returned unless they are defective.
2. Return Process
To initiate a return, please follow these steps:
- Contact Customer Service: Email us at [email protected] with your order number, the reason for return, and photos of the item (if applicable). Our team will respond within 2 business days with a return authorization (RA) number and detailed instructions for shipping the item back.
- Ship the Item: Package the item securely, include the RA number on the package, and ship it to the address provided in the return authorization. You are responsible for ensuring the item is shipped safely; we recommend using a trackable shipping method, as we are not liable for lost or damaged returns.
- Return Shipping: While we offer free global shipping for purchases, return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part (e.g., wrong item shipped).
3. Refund Processing
- Inspection: Once we receive your returned item, our team will inspect it to verify it meets the return eligibility criteria. This process typically takes 2–3 business days.
- Refund Approval: If approved, we will process your refund within 5–10 business days. Refunds are issued in USD (United States Dollars) to the original payment method used for the purchase (e.g., credit card, debit card).
- Refund Timing: The time it takes for the refund to appear in your account depends on your bank or payment provider, but it usually reflects within 3–7 business days after processing.
4. Defective or Incorrect Items
- If you receive a defective item, a wrong item, or a damaged item (due to shipping), please contact us within 7 days of delivery with photos of the issue. We will arrange for a free return and either send a replacement (if available) or process a full refund, including any return shipping costs incurred.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item separately.
6. Contact Us
If you have questions about our Refund Policy or need assistance with a return, please reach out to us at [email protected].