Privacy Policy for LeCreaset

At LeCreaset, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services. By using our website or providing your information, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information when you interact with LeCreaset:

  • Personal Information: When you place an order, create an account, or contact us, we may collect details such as your name, email address, phone number, shipping/billing address, and payment information (e.g., credit card details, which are processed securely through third-party payment processors).
  • Non-Personal Information: We automatically collect non-identifiable data about your visit to our website, including your IP address, browser type, device information, pages viewed, and the duration of your visit. This data is used to improve our website and services.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders, including shipping, delivery, and payment processing.
  • To communicate with you about your orders, including updates, confirmations, and customer service inquiries.
  • To improve our website, products, and services by analyzing user behavior and feedback.
  • To send you marketing communications (e.g., promotions, new product alerts) if you have opted in to receive them. You can unsubscribe from these communications at any time using the link provided in each email.
  • To comply with legal obligations, such as tax and accounting requirements.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

  • Service Providers: We work with third-party service providers to process payments (e.g., credit card processors), handle shipping and delivery, and manage our website. These providers are contractually obligated to use your information only to perform services on our behalf and to protect it with appropriate security measures.
  • Legal Requirements: We may disclose your information if required by law, such as in response to a court order, or to protect our legitimate business interests.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure socket layer (SSL) technology to encrypt data transmitted during online transactions, and restricting access to your information to authorized staff only. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate information.
  • Request the deletion of your personal information, subject to legal or contractual obligations.
  • Opt out of marketing communications by clicking the “unsubscribe” link in our emails or contacting us at [email protected].

To exercise these rights, please contact us at [email protected] with your request, and we will respond within a reasonable timeframe.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors, shipping providers). This Privacy Policy does not apply to these sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.information.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
[email protected]